Privacy Policy
Effective Date: September 2026
Tier 1 Pool and Spa ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit https://tier1poolandspa.com or submit a service request. This document is a review-required draft; final wording should be verified with qualified legal counsel before publication.
1. Information We Collect
When you submit a service request or contact us, we collect the information you provide: your name, email address, phone number, service address or ZIP, the type of pool or spa, the service requested, and details about the issue or equipment. If you opt in, we also record your text-message consent and your preferred contact method.
We may also collect attribution information - such as the page you submitted from, referring website, and UTM campaign parameters - so we can understand which channels bring in service requests.
2. How We Use Your Information
We use the information you provide to:
- Review your service request and confirm coverage and availability.
- Contact you about scheduling, assessment, or estimates.
- Dispatch a technician and communicate about maintenance or repairs.
- Provide service updates and appointment confirmations if you have opted in.
- Respond to general inquiries you send us.
We do not sell your personal information.
3. Text Messaging (SMS) Consent
Text-message consent is always optional and never pre-checked. If you opt in, we use your phone number exclusively for service-related messages such as appointment confirmations and technician updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase.
We do not share, sell, or rent SMS consent or phone numbers to third parties or affiliates for marketing purposes. Full SMS terms are available on our SMS Terms page.
4. Information Sharing
We share information only as necessary to provide service (for example, with a technician assigned to your request) and as required by law. We do not sell your information to third parties.
5. Data Retention
We retain service-request information for as long as needed to provide and follow up on service, and to maintain accurate customer records. You may request deletion of your information by contacting us.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. You may withdraw SMS consent at any time by replying STOP. To exercise any of these rights, contact us using the details below.
7. Contact Us
Questions about this Privacy Policy can be sent to tier1poolandspa@gmail.com or by calling 720-295-2165.